At Fire Majesty, we strive for your complete satisfaction with our fireplace products. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds
- We offer a 7-day refund policy from the date of purchase. If you are not satisfied with your purchase for any reason, you may return it within 7 days for a full refund.
- To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.
Returns
- If you wish to return an item for reasons other than dissatisfaction (e.g., damaged or defective product), please contact us within 7 days of receiving the product to initiate the return process.
- We will provide instructions for returning the item. Returned items must be in their original condition and packaging, accompanied by proof of purchase.
Exchanges
- If you received a damaged or defective product, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the product to initiate the exchange process.
- Once we receive the returned item, we will inspect it and notify you of the status of your exchange.
Non-Returnable Items
- Certain items are non-returnable, including but not limited to customized or special-order products. Please contact us for clarification if you have any questions about the return eligibility of a specific item.
Shipping Costs
- Shipping costs associated with returns or exchanges are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or defective product).
Refund Processing
- Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original method of payment.
Contact Us
- If you have any questions or concerns about our Refund and Returns Policy, please contact us at info@firemajesty.com